For all cases of return covered by the frequently asked questions above, we ask that you contact us prior to the return in order for us to best determine the proper course of action. Additionally, contacting us will allow us to more specifically detail the address and location for returns as well as the procedures and protocols you might need to undertake to affect a return.
In any and all cases, the best prior course of action would be to get in touch with our customer service. Their creation of a ticket specific to your concerns will also allow you to effectively and efficiently track the progress of any requests and will also help you when you need to follow up.
In the event that you are truly unhappy with the item or it is not to your satisfaction or is, in fact, the wrong item, you may return the item based on the rules above for a full refund on the product’s price. Please note that we do not include shipping costs in the refund. For those order that were shipped with a free shipping option, we will need to deduct the actual cost of shipping from the refund.
All payment processing is handled directly by PayPal. Vantac is not given any payment information. Please verify the following and contact PayPal if the problem persists.
- Zero balance without backup funding
- Returned Check
- Negative Balance
- Exceeded spending Limit
- Credit card expired
Here at HorusRC we take your privacy and the protection of your information very seriously. Our purpose in collecting and storing your shipping information is to provide you with an efficient and safe shopping experience. Unlike other online merchant sites that collect financial information directly, we only store the information that is necessary to deliver the products and service you want.
All payment processing is handled by an independent secure payment processor. HorusRC is not given any payment information. Please verify the following and contact your credit card issuer if the problem persists.
- Incorrect billing information
- Insufficient funds
- Card has been reported as lost or stolen
- Card has expired
- Card has not been activated
- Card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
- 3-D Secure (MasterCard Secure Code and Verified by Visa) has not been activated
- Credit limit reached
HorusRC offer four of the most modern payment methods:
- VISA, MasterCard, and AMEX
- Bank Transfer
We strongly recommend you to use the first two payment method.These two payment method will showing the payment immediately.
The bank transfer will take more than one week for us to receive the money and start the processing of your order.
HERE ARE OUR BANK ACCOUNT INFO:
Company: Shanghai Horus Technology Company Limited
Bank: Industrial and Commercial Bank of China Shanghai Pilot Free Trade Zone Branch Wai Gao Qiao Sub-branch
Address: No.28 Maji Road Wai Gao Qiao Free Trade Zone Shanghai China
Swift code: ICBKCNBJSHI