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My parcel is lost! What am I going to do?

Legally, a parcel can’t be considered lost until after a missing parcel report has be issued with the post office and this can only be done after 45 days. Once we’ve filed said report and have had a response (no longer than 60 days) from the relevant postal authorities, we can then proceed to replace your parcel. Please note, however, that we do not refund or replace any items that were lost because they weren’t picked up within the set time. We also do not offer refunds or replacements on items that were lost in transit while being sent back to us or were sent to the wrong address to begin with.

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