We take pride in the care and attention given to our packing and shipping processes. In fact, our packing department double checks the item/items in your order and undertakes proper photo documentation as a backup. If you received a package that is either incorrect or incomplete, undertake the following processes:
- KEEP all packaging components and products—retain 100% of the packaging as it is received.
- Photograph the parcel and its contents. Make sure that images contain the product,
package, and even packing materials clearly.
- Contact customer care and provide them with your order number, the problem with your order, and attach the images you’ve taken.
- Failure to follow the procedures will result in rejection of your claims.