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The wrong item was sent to me! What should I do?

We take pride in the care and attention given to our packing and shipping processes. In fact, our packing department double checks the item/items in your order and undertakes proper photo documentation as a backup. If you received a package that is either incorrect or incomplete, undertake the following processes:

  • KEEP all packaging components and products—retain 100% of the packaging as it is received.
  • Photograph the parcel and its contents. Make sure that images contain the product,

package, and even packing materials clearly.

  • Contact customer care and provide them with your order number, the problem with your order, and attach the images you’ve taken.
  • Failure to follow the procedures will result in rejection of your claims.

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