All You Need to Know About Shipping
Horus RC offers three different services for our customers. You can check which among these services are most applicable to you!
1. Free Shipping
In most cases, free shipping takes between 10 and 25 days to arrive at major destinations globally. This is for reference only, however, as most post offices that cater to international airmail have no sure times for delivery.
We now do free shipping for orders under 2kg (battery excluded) for some countries.If your country isn’t covered by free shipping, it’s likely that we prioritized the safety and surety of that delivery. Horus RC strives to prioritize reliable delivery over anything else. Should you need to pay a small amount, it’s likely to ensure that your package arrives successfully.
Horus RC strives to also afford less costs for our customers so look to the future for the possibility that free shipping covers your country as well.
If your order is under 2kg and battery excluded from the some other countries, you may also be able to enjoy free shipping and the order will be shipped by registered airmail. If you opt for free shipping, we cannot provide you with a tracking number for your order. Horus RC also claims no responsibility for any items lost in transit.
It may take about 15 days to 25 days to reach your end. If you want to receive the product quickly, better choose Standard or Express Shipping method which may cost you extra shipping.
2. Standard Shipping
Should you need a faster delivery time, Horus RC also offers standard shipping. This service takes between 7 to 10 days depending on your location. It does also come with a standard charge for the expedition of your package delivery.
3. Express Shipping
For those who want to have their packages at their doorsteps all the quicker, Horus RC also offers express shipping. It’s the perfect choice for those in a bit of a rush. While the cost incurred is most significant of the three, it is also the fastest option at between 3 and 7 days! That’s because these orders are the top priority.
Should you wish to change methods of shipping as delivery is underway, there are additional shipping costs to be paid and these depend upon the weight of the order placed and varies significantly from country to country.
Understanding Delivery Time
Total delivery time is the function of two components: processing and the actual shipping.
The former pertains to the time we receive your payment and runs until we fulfill that order at our warehouse and pack it for shipping. The latter commences when our couriers pick up that packed package and send it off to your home. Our speedy processing time only takes between 2to 3working days. Shipping times depend entirely on the shipping method that you select.
When considering delivery time, the slowest methods can take between 12 and 25 working days, while express options take between 3 to 7. Specifics with regard to time depend entirely on the country we are to ship too.
It is also important to note that we speak of ‘working’ days that exclude holidays and even weekends in the count. As such, there is some variation to be expected due to delays, holidays, peak season rushes, clearances through national customs, flight delays, inclement weather, weekends. To have a delivery date put off by 7-10 days is certainly regrettable, but nonetheless expected and normal.
All About Shipping Costs
Two elements factor in when talking about shipping costs. The first is where we will have to ship to. The second is how many items we will ship and how heavy they all are. We calculate shipping fees immediately based on a table of destinations and factoring the item weight in kilograms. There is also the differences in rates of shipping companies and these can change without notice. In certain cases, Horus RC mitigates the cost to charge you lower.
It’s important to note that we collect full payment in advance and that this includes shipping costs. These costs are strictly non-refundable except as provided under terms of our Delivery Guarantee. If, for instance, a delivery is confirmed lost, stolen, or damaged before it arrives at your door, we immediately contact the courier in order to figure out exactly what happened. We then arrange for a credit refund or (if possible) a retry of the deliver at no cost to you whatsoever.
What about drop shipping?
Horus RC does offer drop shipping. In fact, we are the preferred provider of electronics and gadgets straight from China. Our drop shipping options allow you to focus on selling quality items while we handle all the more stressful aspects of the business. This is the perfect option for aspiring entrepreneurs.
Who takes care of paperwork?
Our shipping team ensures that all the necessary paperwork is accurately filled out and filed properly. This ensures you avoid unnecessary delays, hassles, or even extra custom charges when you order an item from us for international shipping. Our team is well-trained to ensure that your experience is smooth and hassle-free.
All Things Customs & Taxes
The courier that we get to handle deliveries also handles all the necessary paperwork and procedure that customs agencies globally will require. They sometimes opt to contact you should details need confirming. Should this be the case, you can count on the full assistance of Horus RC.
Local sales taxes and import duties are computed when the items ordered have arrived in your country. In many cases, there are no additional charges. Should there be necessary payment, these minor surcharges will be informed to you when you received the products.
It is important to note that figuring out first hand the specific legality of the items you ordered within your country falls solely on you. This includes the legalities with regard to importation of said items. We cannot be held liable for any items confiscated by local authorities or any costs and problems incurred and encountered. We refer you to our Terms & Conditions page for specifics which are automatically agreed upon and in-effect upon completion of your order.
Ensure that you are contactable should any further customs clearances be required and do not hesitate to reach out to the Horus RC Customer Support Team should you need advice or assistance with regard to taxes, shipping invoices, paperwork, customs clearances, and the like.
Return & Refund Information:
All our products come with a full 12-month warranty. You can check for full details in our Terms & Conditions for specifics on our return policies. In the untoward event that there is a quality defect that renders the item purchased unacceptable or unsuable during the 12 months after release from our warehouse, we can accept returns. Upon arrival in our warehouse we will examine the item thoroughly to determine whether in can be repaired or even if we can offer a full credit towards a replacement.
In such an event that you require repair or credit on an item underwarranty, all shipping costs are to be shouldered by you and cannot be compensated for. Any physical damage to an item that is imparted by the user—including but not limited to repair or component modification, flashing of firmware or use of unapproved software—automatically invalidates this warranty.